Appointly Customer Privacy Notice

1. Contact Details

Email: dpo@appointly.uk

2. What Information We Collect, Use, and Why

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Purchase or service history
• Account information, including registration details
• Information used for security purposes

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Payment details
• Account information
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information

3. Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.

Your Data Protection Rights

• Your right of access: You have the right to ask us for copies of your personal information.
• Your right to rectification: You have the right to ask us to correct or delete personal information.
• Your right to erasure: You have the right to ask us to delete your personal information.
• Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing: You have the right to object to the processing of your personal data.
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

4. Where We Get Personal Information From

• Directly from you

5. How Long We Keep Information

We retain personal information for as long as the user maintains an account with us. Once an account is deleted, we securely delete or anonymise the associated personal information, unless we are required to retain certain data for legal, regulatory, or compliance purposes.

6. Who We Share Information With

We share personal information with the following Third Parties:

• Stripe – Used for secure payment processing.
• Google Cloud Platform – Used to store user images and host platform infrastructure.
• Neon – Used to host our database.

7. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

You can also complain to the ICO.